Keela Customer Care

From personalized training videos to help articles, live tutorials, live chat, optional phone support, and a two-business-hour turnaround time on support tickets, our Customer Care team are here to support you every step of the way.

COMPARE CARE PACKAGES ONBOARD TO KEELA

A man with a headset responding to customer support messages on a laptop.

The Customer Care Approach

Easy Onboarding

Your comprehensive getting started guide makes onboarding your team, and your data, breezy.

Onboard To Keela

Choice of Care Package

Choose between two packages for the communication and support styles that fit your needs and budget.

Compare Care Packages

Professional Services

Stress less about your data, imports, and forms when you let Keela Specialists take the wheel.

Explore Services Available

Knowledge Base & Continued Learning

Access our industry-leading vault of instructional articles, training videos, and Carelabs webinars.

Training Videos

Prefer visual / auditory learning? Watch and listen to the videos that pair with our instruction articles.

Instruction Articles

Over 350 easy to read articles detail the inner workings of your Keela system.

CareLabs

Come and learn from our Keela experts and industry leaders on a wide range of topics.

Customer Care Packages

Choose between two support and training options for your Keela Journey.

Standard Care
$0/mo

Included in every Keela plan

Unlimited Email Support
Online Knowledge Base
Training Videos
CFRE Certified Fundraising Course

ONBOARD TO KEELA

Premium Care
from $60/mo

Faster communication and personalized training

Everything in Standard Care
Unlimited Live Chat: A direct line to Keela Experts for instant answers
Unlimited Scheduled Phone Support: We call you so you’re not waiting on hold.
Monthly Training Sessions: Bring your team to a live, jam-packed 45 minute training session every month.
Monthly Tailored Workshops and Seminars: Focusing on best practices for your Keela account.

CALCULATE PRICING

Thanks for looking after us so well.

There are very few companies I have come across that value each and every client and their needs with the same care and attention the way Keela does. One of the standouts for me is the personalised videos that are created in response to some of my questions.